Tourism and hospitality course

Overall objective : To provide participants with a comprehensive understanding of the tourism and hotel industry, its main components, and the essential processes that ensure the provision of high-quality hospitality services.

Detailed objectives :

1. To understand the size and importance of the tourism and hotel industry globally and locally.
2. Understand the organizational structure and main functions of hotels and resorts.
3. Learn about different types of accommodation (hotels, resorts, hotel apartments).
4. Understand the basics of customer service and guest handling in the hospitality industry.
5. Recognizing the importance of marketing and promotion for tourism and hotel facilities.
6. Understanding the principles of hygiene, safety and health in the hospitality sector.

Target audience : Students interested in the tourism and hospitality sector, new hotel employees, and anyone wishing to gain basic knowledge of the industry.

Number of days and hours : 4 days, 20 hours.

Training methods : Theoretical lectures, video presentations of leading hospitality organizations, case studies, group discussions, and virtual (or real-life if possible) visits.

Assessment methods : theoretical tests, a small research project on a hotel or tourist destination, assessment of class participation, and trainer’s notes.